At Zupix, we strive to provide high-quality digital solutions, including Web Development, UI/UX Design, and Graphic Design. Since our services involve creative labor and digital assets, our refund policy is outlined as follows:
1. Project Cancellation
After Commencement: Once the design or development process has begun, a refund will only be partial, covering the remaining balance after deducting the cost of the work already completed.
Before Commencement: If a project is cancelled within 24 hours of payment and before any work has started, a full refund will be processed.
2. Eligibility for Refund
Refund requests are considered under the following circumstances:
Duplicate Payment: In case of an accidental double transaction, the extra amount will be refunded immediately.d:
Failure to Deliver: If we are unable to deliver the service within the agreed-upon timeframe (excluding delays caused by client feedback or technical dependencies).
Technical Non-Compliance: If the final delivery does not meet the technical specifications mentioned in the initial project scope.
4. Non-Refundable Services
The following are strictly non-refundable:
Trial Periods: Any service marked as a “Free Trial” or “Demo” period.
Third-Party Costs: Fees paid for Domain Names, Web Hosting, or premium stock assets/plugins.
Completed Projects: Once the final project files are handed over or the website is made live on your server.
5. How to Request a Refund
To initiate a refund, please email us at [Your Email Address] with your project details and the reason for the request. Approved refunds will be processed within 7–10 business days via the original payment method.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at {email} for questions related to refunds and returns.